FAQs (Frequently Asked Questions)

📍 How do I access the virtual workshops?
Once you make your purchase on our website, you will receive an email with access to the workshop.
You can watch it as many times as you like during the available period. It's all 100% online and without fixed schedules, so you can learn at your own pace. 🩷

⏰ Do the workshops have a start date?
No, our recorded workshops are immediately accessible.
You can start as soon as your payment is confirmed and progress whenever you want, from anywhere.
(Only live workshops have a pre-arranged date and time).

🎓 Do I need prior knowledge?
It's not required for the basic workshops, but be sure to read the information carefully before purchasing. At Universo Craft® you'll find workshops for all levels:

• From scratch, for beginners.
• Intermediate and advanced levels, for those seeking to improve.
  Each course indicates its level in the description, so you can choose the one that best suits you. ✨

🖨️ How do I receive the digital files?
Upon completing your purchase, you will receive an email with a "Download" button.
The files come in PDF or PNG format, ready to print, without watermarks, and with the signature Universo Craft® style. You have a maximum of 7 calendar days to download the files from your purchase.

📩 Where can I contact you if I have questions?
You can write to us at hola@eluniversocraft.com
Or use the contact form on our website.
We always respond with care and promptness within our business hours 🩷

💳 What are the payment methods?

• Credit and debit cards through our payment gateways.
• From abroad: payment via PayPal 🌎